Support, Maintenance and Repair Agreements
AYYILDIZBT support, maintenance and repair agreements are services AYYILDIZBT provides to its customers for IT hardware and software products on behalf of its strategic business partners.
AYYILDIZBT offers these services in a wide range, from standard warranty services to service level agreements including 7×24 coverage, according to customer needs.
Protect yourself with maintenance agreements so that faults in business-critical communication systems and the changes your business processes require
are handled on time and your operations are never interrupted.
Resolving technical problems quickly – backed by service, maintenance and spare-parts guarantees –
is vital for keeping business processes running, preventing further problems and minimising risk.
With a maintenance agreement you get fast response, timely system cleaning, maintenance and protective measures;
and with critical spare parts kept in stock, you avoid greater risks and costs.
If included in the agreement, software updates are applied on time so systems are used more efficiently.
Potential problems are prevented in advance.
With maintenance agreements you always have expert technical support ready to deliver maximum benefit.
Special requests outside warranty – such as programming, additions or changes –
as well as externally caused (telecom, network) problems are handled on site or remotely via phone, modem or remote desktop connection,
so issues are resolved faster.
Some of the systems we service, maintain and repair:
Phone repair (DECT, IP, digital)
Board repair (PBX, video conferencing)
Avaya, Alcatel-Lucent, Cisco, Unify communication and contact center systems
– Avaya Aura Comunication Manager, IP Office 500,
– Avaya Aura Call Center Elite, Aura Contact Center, IPO Contact Center
– Alcatel-Lucent Omni PCX Office (OXO), Omni PCX Enterpice (OXE), Open Touch,
– Cisco Business Edition 6000 collaboration applications, Call Manager, Unified Contact Center Express
– Unify OpenScape Business
Cisco, Poly, Avaya, Logitech, Yealink conferencing systems
