SERVICES

To help our customers get the most out of their IT investments and leave nothing to chance, we also offer consultancy and project management as part of our professional services.

While AYYILDIZBT's certified and highly skilled team designs the solutions that best fit business needs, experienced project managers ensure they are deployed quickly and flawlessly. Our customers thus use the IT systems and services that support their critical business processes as effectively as possible and achieve the business value they expect.

Services are planned using project methodologies, in line with customer standards across hardware and applications.

Our solutions and services cover pre-staging, storage, shipping, on-site installation, mounting, testing, commissioning and reporting.

Just as with product selection, installing the selected product requires careful and flawless work. Good workmanship is one of the most important factors directly affecting system lifetime and performance.

With accurate site analysis, proper planning, high-quality products and meticulous installation, we minimise losses and ensure your system runs trouble-free for many years.

Some of the systems we install and commission:

AVAYA Aura, Comunication Manager
AVAYA IP Office 500,
AVAYA CCR Contact Center,
AVAYA Elite Contact Center,
AVAYA Aura Contact Center, CTI, reporting and IVR solutions

ALCATEL-LUCENT Omni PCX Office (OXO)
ALCATEL-LUCENT Omni PCX Enterpice (OXE)
ALCATEL-LUCENT Open Touch,
ALCATEL-LUCENT OpenTouch Contact Center

CISCO Business Edition 6000 collaboration applications
CISCO Call Manager
CISCO Unified Contact Center Express

UNIFY HiPath 3XXX Series PBX systems (3550, 3800),
UNIFY OpenScape Bussines
UNIFY OpenScape Office OSO

CISCO TelePresence video conferencing devices
CISCO Immersive TelePresence
CISCO WebEx Telepresence
CISCO Jabber Video for Telepresence (Jabber Video)
CISCO WebEx Meeting Center
CISCO TelePresence 5300 Series MCU
CISCO TelePresence Server Virtual Machine UCS
CISCO TelePresence Video Communication Server
CISCO TelePresence Video Communication Server Expressway
CISCO TelePresence Video Communication Server Starter Pack Express
CISCO TelePresence Management
CISCO TelePresence Content Server (Record)

POLYCOM RealPresence Group, HDX video conferencing devices
POLYCOM CMA4000 Gatekeeper, Conference Monitoring, Scheduling(Web), Device Management
POLYCOM RSS4000 Recording and Streaming Solution
POLYCOM VBP Firewall/NAT Traversal Unit
POLYCOM RMX Series HD MCU (1500-2000-4000)

AYYILDIZBT support services are the maintenance and repair services AYYILDIZBT provides to its customers for IT hardware and software products on behalf of its strategic business partners.

AYYILDIZBT offers these services in a wide range, from standard warranty services to service level agreements including 7×24 coverage, according to customer needs.

Protect yourself with maintenance agreements so that faults in business-critical communication systems and the changes your business processes require
are handled on time and your operations are never interrupted.
Resolving technical problems quickly – backed by service, maintenance and spare-parts guarantees –
is vital for keeping business processes running, preventing further problems and minimising risk.
With a maintenance agreement you get fast response, timely system cleaning, maintenance and protective measures;
and with critical spare parts kept in stock, you avoid greater risks and costs.
If included in the agreement, software updates are applied on time so systems are used more efficiently.
Potential problems are prevented in advance.

With maintenance agreements you always have expert technical support ready to deliver maximum benefit.
Special requests outside warranty – such as programming, additions or changes –
as well as externally caused (telecom, network) problems are handled on site or remotely via phone, modem or remote desktop connection,
so issues are resolved faster.

Some of the systems we service, maintain and repair:

Phone repair (DECT, IP, digital)
Board repair (PBX, video conferencing)

AVAYA Aura, Comunication Manager
AVAYA IP Office 500,
AVAYA CCR Contact Center,
AVAYA Elite Contact Center,
AVAYA Aura Contact Center, CTI, reporting and IVR solutions

ALCATEL-LUCENT Omni PCX Office (OXO)
ALCATEL-LUCENT Omni PCX Enterpice (OXE)
ALCATEL-LUCENT Open Touch,
ALCATEL-LUCENT OpenTouch Contact Center

CISCO Business Edition 6000 collaboration applications
CISCO Call Manager
CISCO Unified Contact Center Express

UNIFY HiPath 3XXX Series PBX systems (3550, 3800),
UNIFY OpenScape Bussines
UNIFY OpenScape Office OSO

CISCO TelePresence video conferencing devices
CISCO Immersive TelePresence
CISCO WebEx Telepresence
CISCO Jabber Video for Telepresence (Jabber Video)
CISCO WebEx Meeting Center
CISCO TelePresence 5300 Series MCU
CISCO TelePresence Server Virtual Machine UCS
CISCO TelePresence Video Communication Server
CISCO TelePresence Video Communication Server Expressway
CISCO TelePresence Video Communication Server Starter Pack Express
CISCO TelePresence Management
CISCO TelePresence Content Server (Record)

POLYCOM RealPresence Group, HDX video conferencing devices
POLYCOM RMX Series HD MCU (1500-2000-4000)

Under intense competition and pressure to innovate, many companies now prefer operational rental models for sourcing IT products.

Don't buy the technology equipment your company needs – rent it from us together with a technical support package.

By renting products needed occasionally or for a short time, companies avoid wasting resources and idle equipment, gain a tax advantage by booking rental costs directly as expenses, and save on maintenance and service costs.

Renting the technology equipment you need can deliver significant added value.

7/24 service is also available for rented products on request.

Customers can also purchase rented products from AYYILDIZBT on favourable terms if needed.
You can rent any equipment for a single event or on a contract of up to 1–3 years.

Our technical support keeps your systems up and running at all times.

Products / services available for rent:

• Video conference room
• Video conferencing device
• Multipoint video conferencing MCU
• Audio Conferencing
• Multipoint SIP conferencing
• Audio – meeting rooms
• Audio – conference halls
• Audio – interpretation and delegate systems
• Audio – wireless mobile tour guide / interpretation (Tourguide) / Infoport systems
• Audio – trade fair stand sound systems
• Web conferencing, events
• Projector + screen
• Displays
• VoIP solutions
• Communication systems
• Communication products
• IP cordless DECT systems
• Distance learning
• Radio communication systems
• Wide-area wireless data communication
• Fax + fax server
• Document products

For more information:

With IT systems training held at your premises or at events we organise, system administrators and users receive accurate and clear information at the highest level.

The goal is the correct and efficient use of your systems.

Our training programmes:

• Communication systems
• Network
• Network security
• Video Conferencing
• Audio conferencing
• Unified communications
• Contact Center
• and more